Terms Of Service
Website Terms Of Use
Terms of Service
Last Updated: August 6, 2026
1. General Terms
This website (the "Site") is owned and operated by Oovali ("COMPANY," "we" or "us"). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Oovali.
Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.
We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.
2. SMS Messaging Terms & Compliance
A. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Oovali through our website at https://oovali.com/home, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.
B. Cancellation Instructions: You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
C. Support Information: If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to [email protected] or call (833) 706-8254 during business hours.
D. Carrier Liability: Carriers are not liable for delayed or undelivered messages.
E. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
F. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
G. Age Restriction: You must be 18 years or older to participate in our SMS program.
H. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at https://oovali.com/tos
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.
3. Intellectual Property Rights
Our Limited License to You
This Site and all the materials available on the Site are the property of Oovali and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.
You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.
Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.
4. Your License to Us
By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.
5. Disclaimers
Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.
The information, products, and services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.
You agree at all times to indemnify and hold harmless Oovali, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.
6. Registration & Passwords
To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
If you suspect unauthorized use of your account, notify us immediately at [email protected]. We are not liable for any loss or damage arising from your failure to comply with this obligation.
7. Termination
We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.
8. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the state in which operates. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in that jurisdiction.
9. Changes to Terms of Service
We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.
For any questions regarding these Terms of Service, please contact us at:
Oovali
Phone: (833) 706-8254
Email: [email protected]
Website: http://www.oovali.com/
By using our website and services, you consent to these Terms of Service.
Terms Of Service - Our Commitment to You
Terms of Service
Last Updated: August 6, 2026
1. Our Services
Oovali provides legacy preservation services designed to help individuals and families capture, organize, preserve, and share personal memories. Our services may include recorded interviews, photo digitization, family tree creation, digital archives, legacy films, documentaries, printed or digital keepsakes, websites, and other products or experiences depending on the package selected.
2. Eligibility
You must be at least 18 years old or have the legal authority to enter into a binding agreement to use our services. By using Oovali, you confirm that you meet these requirements.
3. Client Responsibilities
You are responsible for providing accurate information and ensuring that any photographs, videos, recordings, documents, or other materials you submit belong to you or that you have obtained all necessary rights and permissions to share them with Oovali.
If your project includes images, stories, recordings, or personal information about other individuals, you are responsible for obtaining any permissions or consents required under applicable laws.
4. Intellectual Property
You retain ownership of all original content you provide to Oovali.
Oovali retains ownership of its creative methods, production processes, editing techniques, branding, website content, templates, designs, and any proprietary technology used to deliver the services.
Upon full payment, you receive the rights to use and enjoy your completed legacy materials for personal and family purposes unless otherwise agreed in writing.
5. License to Provide Services
By submitting content to Oovali, you grant us a non-exclusive, limited license to use, reproduce, edit, store, and process your materials solely for the purpose of creating and delivering the services you have requested.
Unless you provide separate written permission, Oovali will not use your personal legacy content for advertising, promotional materials, or public display.
6. Payments
Pricing is based on the package or services selected at the time of purchase. Payment terms, schedules, and any applicable deposits will be communicated before work begins.
Unless otherwise stated in writing, all fees are non-refundable once work on the project has commenced.
7. Project Delivery
Delivery timelines are estimates and may vary depending on project complexity, client responsiveness, and the timely submission of requested materials.
Oovali is not responsible for delays caused by incomplete information, delayed approvals, or materials provided after agreed deadlines.
8. Revisions
Each service package may include a specific number of revisions. Requests exceeding the included revisions or involving significant changes to the project scope may be subject to additional fees.
9. Data Storage
If your package includes digital storage or online access, Oovali will make reasonable efforts to maintain secure access during the agreed service period.
Unless otherwise specified, long-term storage is not guaranteed without an active storage or maintenance plan.
10. Acceptable Use
You agree not to use Oovali's services for any unlawful purpose or to submit content that infringes intellectual property rights, violates the privacy of others, contains defamatory material, promotes illegal activity, or is otherwise prohibited by applicable law.
Oovali reserves the right to refuse or terminate services involving unlawful or inappropriate content.
11. Limitation of Liability
To the fullest extent permitted by law, Oovali shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or services.
Our total liability for any claim relating to our services shall not exceed the amount paid by the client for the specific service giving rise to the claim.
12. Force Majeure
Oovali shall not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, internet outages, governmental actions, labor disputes, or other unforeseen circumstances.
13. Termination
Either party may terminate the service in accordance with any written agreement governing the project. Oovali reserves the right to suspend or terminate services if these Terms are violated or if unlawful conduct is identified.
Any work completed prior to termination may remain subject to applicable payment obligations.
14. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The most current version will always be available on our website with the updated effective date.
Continued use of our services after changes become effective constitutes acceptance of the revised Terms.
15. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Oovali operates, unless otherwise required by applicable law.
16. Changes to Terms of Service
We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.
For any questions regarding these Terms of Service, please contact us at:
Oovali
Phone: (833) 706-8254
Email: [email protected]
Website: http://www.oovali.com/
By using our website and services, you consent to these Terms of Service.
Website Privacy Policy
1. Data
Oovali ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
2. Information We Collect
We collect the following types of information:
2.1 Personal Information:
• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)
2.2 Non-Personal Information:
• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies
2.3 Customer Communication:
• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback
3. How We Use Your Information
We use collected data for:
• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent
4. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
4.1 Opt-In & Consent:
• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
4.2 Opt-Out Instructions:
• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.
4.3 Message Frequency & Content:
• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent
4.4 Help & Support:
• Reply "HELP" for assistance or contact us at
• Customer support is available during regular business hours
4.5 Carrier Information:
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
4.6 SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
5. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
5.1 Service Providers:
• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
• All service providers are contractually obligated to maintain confidentiality and security
5.2 Legal Compliance:
• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders
5.3 Business Transfers:
• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
6. Data Security
We implement and maintain reasonable security measures to protect your personal information:
• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
.8. Your Rights & Choices
You have the right to:
• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, please contact us using the information in Section 10.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Oovali
Phone: (833) 706-8254
Email: [email protected]
Website: https://oovali.com/home
By using our website and services, you consent to this Privacy Policy.
Privacy Policy - Your Memories, Protected
Privacy Policy
Last Updated: August 6, 2026
At Oovali, we understand that the memories, stories, photographs, and family history you share with us are deeply personal. Protecting your privacy and preserving your trust are at the heart of everything we do.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
1. Information We Collect
Depending on how you interact with Oovali, we may collect personal information such as your name, email address, phone number, billing information, and, when necessary, your mailing address.
As part of our legacy preservation services, you may also choose to provide personal stories, memories, photographs, video and audio recordings, family tree information, historical documents, messages intended for future generations, and any other materials you voluntarily share with us.
When you visit our website, we may automatically collect limited technical information, including your IP address, browser type, device information, pages visited, time spent on the website, and cookies or similar technologies used to improve your experience.
2. How We Use Your Information
We use the information you provide to deliver our services, create personalized legacy projects, communicate with you throughout your project, process payments, provide customer support, improve our website and services, send service-related updates, and comply with applicable legal obligations.
We never sell your personal information.
3. Your Legacy Content
You retain ownership of all stories, photographs, videos, recordings, and other materials you provide to Oovali.
By submitting your content, you grant Oovali permission to use it solely for the purpose of creating, editing, storing, preserving, and delivering the services you have requested. Your legacy content will never be published, shared, or used for marketing purposes without your explicit consent.
4. Sharing Information
We only share information when necessary to operate our services. This may include trusted providers of secure cloud storage, payment processing, website hosting, technology infrastructure, or professional production services, all of whom are required to protect your information and use it only for the services they provide on our behalf.
We may also disclose information if required by law or to comply with legal obligations.
5. Data Security
We implement appropriate technical and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. Although no online system can guarantee absolute security, we continuously work to safeguard your information using industry-standard security practices.
6. Data Retention
We retain your information only for as long as necessary to provide the services you request, fulfill legal obligations, resolve disputes, and preserve your legacy according to the services you have selected.
If you request that your personal information be deleted, we will process your request unless we are legally required to retain certain records.
7. Your Rights
Depending on the laws that apply in your location, you may have the right to access the personal information we hold about you, request corrections to inaccurate information, request deletion of your data, obtain a copy of your personal information, withdraw consent where applicable, or object to certain types of data processing.
If you wish to exercise any of these rights, please contact us using the information provided below.
8. Children's Privacy
Oovali's services are intended for adults. We do not knowingly collect personal information from children under the age required by applicable law without the appropriate consent of a parent or legal guardian.
9. International Users
If you access our services from outside the country in which our systems operate, your information may be transferred to, stored, and processed in jurisdictions that may have different data protection laws than those in your country of residence.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. Whenever changes are made, we will update the "Last Updated" date above and, when appropriate, provide additional notice through our website or by email.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Oovali
Phone: (833) 706-8254
Email: [email protected]
Website: https://oovali.com/home
By using our website and services, you consent to this Privacy Policy.
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